Generally Furniture Savings offers a 12 month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for the warranty period.

You are required to notify Furniture Savings within 5 working days in the unlikely event that the item arrives damaged or faulty. Along with a detailed description, you are required to provide images of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without contacting us first.

To assist us with this process, you must provide us with proof of purchase and you need to also describe the problem precisely and provide evidence to support your claim. Also please state whether you are requesting a replacement, repair, refund or credit.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Refunds generally take 2-3 working days to process. However, please allow an additional 5 working days on top for your financial institution to process it. 

For change of mind items, customer is required to send us photos of unopened original condition product. For change of mind refunds, the refund amount will be minus original shipping costs, restocking fee, return shipping fee and any lending fees that are not refunded by your financial institution to us.

If you have any more questions please email us at info@furnituresavings.com.au


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